FETRA Returns & Refunds — Your Satisfaction, Our Priority
At FETRA, we want you to be completely satisfied with your Lifting Face Ritual. If, for any reason, you're not fully convinced, you have a period to return your order to us.
✨ Free and Easy Returns
We're committed to making the return process as simple as possible for you.
Withdrawal Period
In accordance with European legislation, you have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal and return the product(s) to us.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In its original, complete, and intact packaging (box, pouch, instructions, etc.)
- Accompanied by proof of purchase (invoice or order confirmation)
⚠️ Important: We reserve the right to refuse a return if these conditions are not met.
Return Process
Contact Us
Send an email to contact@fetrabeauty.com specifying your order number and the reason for your return.
Our customer service will send you a prepaid return label.
Prepare Your Package
Carefully pack the product(s) in its/their original packaging.
Ship
Drop off your package at the nearest Mondial Relay or La Poste collection point (according to the carrier indicated in your return label).
Refunds
Once your return is received and inspected, we will send you an email to inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5 to 10 business days.
Note: Initial shipping costs are non-refundable (except in case of our error or defective product).
Exchanges
We don't offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.