FETRA Shipping — Your Products, Delivered with Care
At FETRA, we do everything to ensure your wellness ritual reaches you in the best conditions and timeframe.
🎉 Launch Offer
Shipping is FREE on ALL orders!
Normal value: €4.90 — Currently free
Order Processing Time
All orders are processed and shipped within 24h to 48h business days after validation.
You will receive a shipping confirmation email with your tracking number as soon as your package leaves our warehouse.
Shipping Methods & Timeframes
We offer the following shipping methods for mainland France:
Standard Shipping
FREECarrier: Colissimo / Mondial Relay
Timeframe: 3 to 5 business days after dispatch
Normal value: €4.90 — Currently free during our launch period
International Shipping
We also ship to Belgium and Switzerland. Shipping costs and timeframes are automatically calculated at checkout.
⚠️ Warning: Customs duties or local taxes may apply for shipments outside the European Union. These are the customer's responsibility.
Track Your Order
A tracking number will be provided by email. You can track your package directly on the carrier's website:
What to Do If There's a Problem?
If you encounter an issue with your order's delivery (abnormal delay, damaged package, non-receipt), please contact our customer service at contact@fetrabeauty.com with your order number.
We'll do everything necessary to resolve the situation as quickly as possible.